Privacy Policy

This Privacy Policy describes how PT KITAR TECHNOLOGY INDONESIA ("we", "us", or "our") collects, uses, and discloses information in connection with your use of our services, including the https://kitar.id website and the KITAR Application (Package Name: com.kitarkitar.app). PT KITAR TECHNOLOGY INDONESIA is a company registered and operating in Indonesia.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our services, primarily to facilitate the second-hand mobile phone trade-in, recycling, and sales business in Indonesia.

1.1 Information You Provide to Us

• Contact and Identity Data: Name, phone number, email address, physical address, and government-issued identification (if required for regulatory compliance during a transaction).
• Transaction Data: Details of transactions you carry out through our services, including product information (e.g., phone model, IMEI), pricing, and payment details.
• Account Data: Username and password (hashed).

1.2 Data Collected via Google Services (Relevant for OAuth Verification)

If you choose to use your Google account to log in or connect to our services, we may request access to certain data from your Google Account. We adhere strictly to Google's Limited Use Policy regarding any data obtained from Google APIs.

• Google Data Collected: [List the exact Google Scopes/Data points you request, e.g., Primary email address, Name, Profile picture].
• Use of Google Data: This data is strictly used for [Explain the exact purpose, e.g., enabling secure sign-in, account identification, and personalized user experience].
• Policy on Google Data: We will **never** use any Restricted or Sensitive Google API Data for training AI/ML models. We will **not** transfer Google User Data to third parties except as necessary to provide the features of the app, comply with law, or in connection with a merger or acquisition (subject to confidentiality agreements).

1.3 Automatically Collected Data

• Device Data: Mobile device information, operating system, unique device identifiers, and mobile network information.
• Usage Data: Details of your access to and use of the App, including traffic data, location data (if permitted by you), and logs.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services (e.g., facilitating phone trade-in transactions).
• To process transactions and manage billing.
• To communicate with you, including sending transaction confirmations and customer support responses.
• To improve our services, develop new features, and perform analytics.
• To comply with our legal obligations in Indonesia and resolve disputes.
• For internal operational and marketing purposes.

3. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this policy:

• To Service Providers: We share data with third-party vendors and service providers (e.g., payment processors, logistics partners) who assist us in operating our business, provided they are bound by contractual confidentiality obligations.
• Legal Requirements: To comply with any court order, law, or legal process in Indonesia, including to respond to any government or regulatory request.
• Business Transfers: In the event of a merger, sale of assets, or acquisition involving PT KITAR TECHNOLOGY INDONESIA, your personal data may be transferred to the successor entity.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements under Indonesian law. When it is no longer necessary to retain your data, we will securely delete or anonymize it.

5. Your Data Protection Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data in accordance with applicable Indonesian laws. To exercise these rights, please contact us at the address provided below.

6. International Data Transfers

Your data is primarily processed in Indonesia. However, data may be transferred to, and processed in, other countries where our necessary service providers are located. We take steps to ensure that your data receives an adequate level of protection, in compliance with Indonesian data protection regulations.

7. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

PT KITAR TECHNOLOGY INDONESIA
Office Tower Ciputra World 2 Jakarta
Jl. Prof. DR. Satrio No.7, RT.3/RW.3, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12930, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950
Email: ecommerce@kitarkitar.com
Phone: +6281110117006